Refund policy

Return & Refund Policy

At EGYMI, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We offer a 14-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused and in the same condition as received.
Be returned in its original packaging.
Include all tags, accessories, and documentation.
Be accompanied by proof of purchase or order confirmation.

To initiate a return, please contact our support team at:

Email: egymi.oficial@gmail.com

Once your return request is approved, we will provide instructions on how and where to send your package. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at egymi.oficial@gmail.com with photos of the issue so we can resolve it as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned, including:

Personal care and beauty products.
Customized or personalized items.
Perishable goods.
Gift cards.
Clearance or final-sale items.

If you are unsure whether your item qualifies for a return, please contact us before submitting a request.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original product (if eligible) and place a new order.

Shipping Costs

Shipping fees are non-refundable once the order has been shipped.

In the event of a return, the original shipping charges and return shipping costs will not be refunded unless the item received is damaged, defective, or incorrect due to our error.

If a refund is approved, only the product purchase price will be refunded to the original payment method, excluding any shipping charges paid during checkout.

Cash on Delivery Orders

For Cash on Delivery (COD) orders, customers who refuse delivery without a valid reason may be restricted from placing future orders.

If an order is returned due to an incorrect address, failure to respond to the shipping carrier, or refusal to accept the package, the order may not qualify for a full refund.

European Union Customers

If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 days of receiving it, without providing a reason. The item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, the refund will be processed to your original payment method within 10 business days. Please note that banks and payment providers may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: